Terms of Service

Last Updated: April 19, 2026

1. Introduction

Welcome to Lexmata.ai ("Site"), operated by Lexmata LLC, a Delaware limited liability company ("Company," "we," "us," or "our"). By accessing or using our Site, platform, or services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms in their entirety, you may not access the Site or use our Services.

These Terms incorporate by reference our Privacy Policy, which describes how we collect, use, and protect your information, including Protected Health Information ("PHI") under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA").

2. Definitions

"Service(s)" refers to the AI-powered legal records analysis, document review, summarization, and organization services provided through the Lexmata platform
"User," "you," or "your" refers to any individual or entity accessing or using the Service
"Content" refers to all information, data, text, software, images, or other materials submitted to or available through the Service
"Records" refers to any documents, files, or data submitted to our Service for analysis and organization
"PHI" or "Protected Health Information" refers to individually identifiable health information as defined under HIPAA (45 C.F.R. § 160.103)
"Business Associate Agreement" or "BAA" refers to the agreement required under HIPAA between a Covered Entity and a Business Associate
"Covered Entity" refers to health plans, healthcare clearinghouses, and healthcare providers who transmit health information electronically, as defined under HIPAA

3. HIPAA Compliance

3.1 Our Commitment

Lexmata LLC is committed to full compliance with HIPAA, the HITECH Act, and all applicable federal and state privacy and security regulations. We operate as a Business Associate when handling PHI on behalf of Covered Entities and maintain a comprehensive HIPAA compliance program.

3.2 Business Associate Agreements

If you are a Covered Entity or Business Associate under HIPAA, and your use of the Service involves the transmission, storage, or processing of PHI, you must execute a Business Associate Agreement ("BAA") with Lexmata LLC prior to submitting any PHI to the platform. No PHI may be uploaded or processed through the Service absent an executed BAA.

3.3 Safeguards

We implement administrative, physical, and technical safeguards as required by the HIPAA Security Rule (45 C.F.R. Part 164, Subpart C), including but not limited to:

Encryption of PHI at rest (AES-256) and in transit (TLS 1.2+)
Role-based access controls with the principle of least privilege
Comprehensive audit logging of all PHI access and modifications
Regular risk assessments and vulnerability testing
Workforce training on HIPAA privacy and security requirements
Incident response and breach notification procedures compliant with 45 C.F.R. §§ 164.400–414

3.4 Breach Notification

In the event of a breach of unsecured PHI, Lexmata LLC will notify affected Covered Entities without unreasonable delay and no later than sixty (60) calendar days after discovery of the breach, in accordance with 45 C.F.R. § 164.410. We will cooperate fully with Covered Entities to fulfill their breach notification obligations to individuals and the U.S. Department of Health and Human Services.

3.5 Subcontractors

Any subcontractors or third-party service providers with access to PHI are required to enter into BAAs with Lexmata LLC and are held to the same HIPAA compliance standards.

4. Account Registration

4.1 Account Creation

To use our Services, you must:

Create an account with accurate, complete, and current information
Maintain and promptly update your account information
Be at least 18 years of age or the age of legal majority in your jurisdiction
Have the legal authority to enter into these Terms on behalf of yourself or the entity you represent

4.2 Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials, including passwords and multi-factor authentication methods
All activities that occur under your account, whether or not authorized by you
Notifying us immediately at security@lexmata.com of any unauthorized access or suspected breach
Ensuring logout from your account at the end of each session, particularly on shared or public devices

Given the sensitivity of data processed through the Service, including potential PHI, we require multi-factor authentication for all accounts and enforce session timeout policies to mitigate unauthorized access.

5. Service Description

5.1 Legal Records Analysis Services

Lexmata.ai provides AI-powered tools for legal professionals, including:

Automated analysis and review of submitted legal and medical records
Document organization, categorization, and indexing
Data extraction, entity recognition, and structured output generation
Summarization and report generation
Secure cloud-based storage and retrieval of processed records

5.2 Service Limitations

We do not guarantee 100% accuracy in AI-generated analysis or output
Processing times may vary based on document volume, complexity, and system load
Service availability is subject to scheduled maintenance and unforeseen technical issues
Certain file types, formats, or languages may not be fully supported

5.3 Legal Disclaimer

All content, analysis, and insights generated by the Service are for informational purposes only and do not constitute legal advice
Use of the Service does not create an attorney-client relationship between you and Lexmata LLC
All outputs must be reviewed, verified, and approved by a licensed attorney before use in legal proceedings or decision-making
Users acknowledge that automated AI analysis is not a substitute for professional legal judgment
The Service is a tool designed to assist legal professionals and should never be relied upon as the sole basis for legal decisions
Users are solely responsible for ensuring compliance with applicable rules of professional conduct and ethical obligations
Neither Lexmata LLC nor its Services replace the need for qualified legal counsel

6. User Obligations

6.1 Acceptable Use

You agree to:

Submit only records and data that you have the legal right to share and process
Ensure that any PHI uploaded to the Service is done in compliance with HIPAA and pursuant to an executed BAA
Provide accurate and complete information in connection with your account and use of the Service
Use the Service in compliance with all applicable federal, state, and local laws, including HIPAA, state data privacy laws, and rules of professional conduct
Maintain appropriate security measures on your end, including secure network connections and device management
Promptly report any suspected security incidents or breaches involving the Service

6.2 Prohibited Activities

You may not:

Use the Service for any unlawful purpose or in violation of any applicable law or regulation
Attempt to gain unauthorized access to any portion of the Service, other accounts, or systems connected to the Service
Upload malicious code, viruses, or files designed to interrupt, damage, or limit the functionality of the Service
Interfere with or disrupt the Service, servers, or networks connected to the Service
Share account credentials with unauthorized individuals or allow unauthorized third parties to access the Service through your account
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
Scrape, harvest, or collect data from the Service through automated means without express written permission
Use the Service to build a competing product or service
Remove, alter, or obscure any proprietary notices or labels on the Service

7. Data Rights and Privacy

7.1 Your Data

You retain all ownership rights in your submitted records and data
You grant Lexmata LLC a limited, non-exclusive, revocable license to process, analyze, and store your data solely for the purpose of providing the Service
PHI is handled strictly in accordance with HIPAA, our Privacy Policy, and any applicable BAA
We will not use or disclose your data for any purpose not expressly permitted by these Terms, our Privacy Policy, or an executed BAA

7.2 Data Segregation and Security

Customer data, including PHI, is logically segregated and stored in dedicated, encrypted environments
We maintain audit trails for all data access and processing activities
Data is hosted within HIPAA-compliant infrastructure with SOC 2 Type II certifications

7.3 Our Rights

We reserve the right to:

Use de-identified data (as defined by 45 C.F.R. § 164.514) for service improvement, analytics, and research purposes, provided such data cannot reasonably be used to identify any individual
Remove content that violates these Terms
Preserve data as required by law, regulation, or legal process

8. Payment Terms

8.1 Fees

Service fees are as described on our pricing page and in any applicable order form or subscription agreement
All fees are denominated in United States dollars unless otherwise agreed in writing
We reserve the right to modify fees upon thirty (30) days' prior written notice
Refunds are provided in accordance with our published refund policy

8.2 Billing

Payment is required for continued access to the Service
Subscription fees are billed in advance on a recurring basis (monthly or annually, as selected)
Late payments may result in suspension or termination of Service access after ten (10) days' written notice
You are responsible for all applicable taxes, levies, and duties, excluding taxes based on Lexmata LLC's net income

9. Intellectual Property

9.1 Lexmata's Rights

The Service, including all software, algorithms, models, user interfaces, designs, and underlying technology, is the exclusive property of Lexmata LLC and is protected by U.S. and international copyright, patent, trade secret, and trademark laws
Our trademarks, service marks, logos, and trade names may not be used without our prior written consent
All improvements, modifications, and derivative works of the Service belong exclusively to Lexmata LLC

9.2 Your Rights

You retain all rights, title, and interest in your submitted content and records
You grant us only the limited license described in Section 7.1 above
You may export your data at any time through the Service's export functionality, subject to applicable data format limitations

9.3 Feedback

Any suggestions, ideas, or feedback you provide regarding the Service may be used by Lexmata LLC without restriction, compensation, or obligation to you.

10. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF:

MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
ACCURACY, COMPLETENESS, OR RELIABILITY OF RESULTS
UNINTERRUPTED OR ERROR-FREE OPERATION
COMPATIBILITY WITH ANY PARTICULAR SYSTEM OR ENVIRONMENT

LEXMATA LLC DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS OR THAT AI-GENERATED OUTPUTS WILL BE FREE FROM ERRORS OR OMISSIONS. YOU ASSUME ALL RESPONSIBILITY FOR VERIFYING THE ACCURACY AND APPROPRIATENESS OF SERVICE OUTPUTS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

IN NO EVENT SHALL LEXMATA LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITY, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY
LEXMATA LLC'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO LEXMATA LLC IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00)
THE FOREGOING LIMITATIONS SHALL NOT APPLY TO LIABILITY ARISING FROM (I) LEXMATA LLC'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, (II) BREACHES OF HIPAA OBLIGATIONS RESULTING FROM LEXMATA LLC'S FAILURE TO IMPLEMENT REQUIRED SAFEGUARDS, OR (III) INDEMNIFICATION OBLIGATIONS UNDER SECTION 12

12. Indemnification

12.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Lexmata LLC and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

Your use of the Service in violation of these Terms
Your violation of any applicable law, regulation, or third-party right
Your failure to comply with HIPAA requirements applicable to your role as a Covered Entity or Business Associate
Any data or content you submit to the Service that infringes the rights of a third party

12.2 Our Indemnification Obligations

Lexmata LLC will indemnify and defend you from and against third-party claims alleging that the Service, as provided by Lexmata LLC, infringes a valid U.S. patent, copyright, or trademark, subject to your prompt notification and cooperation.

13. Modifications

13.1 To the Service

We reserve the right to modify, update, or discontinue any feature or aspect of the Service at any time. For material changes that reduce core functionality, we will provide at least thirty (30) days' prior notice.

13.2 To These Terms

We may update these Terms from time to time. Material changes will be communicated via email to the address associated with your account and/or through a prominent notice on the Site at least thirty (30) days before they take effect. Your continued use of the Service after the effective date of revised Terms constitutes acceptance of the changes. If you do not agree to the revised Terms, you must discontinue use of the Service.

14. Termination

14.1 By You

You may terminate your account at any time by contacting us or through the account settings interface
You remain responsible for all fees incurred prior to termination
You may export your data prior to termination; we will retain your data for thirty (30) days following termination to permit retrieval, after which it will be securely deleted

14.2 By Us

We may terminate or suspend your account immediately upon written notice for:

Material violation of these Terms
Illegal activity or conduct that exposes Lexmata LLC to legal liability
Non-payment after ten (10) days' written notice
Extended inactivity exceeding twelve (12) months

14.3 Effect of Termination

Upon termination, all rights granted to you under these Terms will immediately cease. Sections 3 (HIPAA Compliance), 7 (Data Rights), 9 (Intellectual Property), 10 (Warranty Disclaimer), 11 (Limitation of Liability), 12 (Indemnification), 15 (Governing Law), and 16 (Dispute Resolution) shall survive termination.

14.4 PHI Upon Termination

Upon termination or expiration of these Terms or any applicable BAA, Lexmata LLC will, at the Covered Entity's election, return or securely destroy all PHI in its possession, except as required by law. If return or destruction is not feasible, protections under the BAA will continue to apply to any retained PHI.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. To the extent not preempted by federal law, including HIPAA, Delaware state law shall apply to all matters arising out of or relating to these Terms.

16. Dispute Resolution

16.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, the parties agree to attempt to resolve any dispute through good faith negotiation for a period of thirty (30) days following written notice of the dispute.

16.2 Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in Wilmington, Delaware.

16.3 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or equitable relief in any court of competent jurisdiction in the State of Delaware to protect its intellectual property rights or confidential information. Additionally, disputes involving alleged violations of HIPAA may be reported to the U.S. Department of Health and Human Services Office for Civil Rights regardless of the arbitration provision.

16.4 Class Action Waiver

YOU AND LEXMATA LLC AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

17. General Provisions

17.1 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

17.2 Waiver

The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

17.3 Assignment

You may not assign or transfer these Terms or your rights hereunder without the prior written consent of Lexmata LLC. Lexmata LLC may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

17.4 Force Majeure

Neither party shall be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, government actions, or failures of third-party infrastructure.

17.5 Entire Agreement

These Terms, together with the Privacy Policy and any executed BAA or order form, constitute the entire agreement between you and Lexmata LLC with respect to the Service and supersede all prior or contemporaneous communications and proposals, whether oral or written.

17.6 Notices

All notices under these Terms shall be in writing and shall be deemed given when delivered personally, sent by confirmed email, or sent by nationally recognized overnight courier to:

Lexmata LLC
1800 JFK Blvd., Suite 1525
Philadelphia, PA 19103
Email: legal@lexmata.com

18. Contact Information

For questions about these Terms, contact:

Lexmata LLC
1800 JFK Blvd., Suite 1525
Philadelphia, PA 19103
Email: legal@lexmata.com

For HIPAA-related inquiries or to request a Business Associate Agreement, contact:
Email: privacy@lexmata.com

By using Lexmata.ai, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.