Frequently asked questions
Short answers. Contact us if you need more.
How accurate is Lexmata OCR?
99.8% on our benchmark of 10M+ legal documents including handwritten medical notes.
Where is my data stored?
All customer data is stored in HIPAA-compliant, SOC 2 Type II infrastructure in us-west-2 (Oregon).
Do you train on my data?
No. Customer data is never used to train models. Model training uses only licensed and consented datasets.
How does pricing work?
We charge per page processed. See /pricing for the current tier structure and bundle pricing.
Do you integrate with case management software?
We integrate with several leading case management platforms. Contact us for specifics on your stack.
How fast is turnaround?
Most cases process in under 30 minutes. Expedited rush processing is available.
Is there a free trial?
Yes. The first 20 pages are free while you evaluate the platform.
Who should I contact for support?
Email support@lexmata.ai or reach out through the Contact page.